For today’s retailers, customer expectations are being set by a new generation of shoppers. Whether shopping online via a desktop or mobile device, by telephone or in a physical store, customers expect a choice of home delivery, click & collect or purchase in store – any purchase channel coupled to any delivery channel. This is Omni-Channel retailing. Warehouse Management Systems from the major global vendors have lagged behind when it comes to specialist functionality required to optimise eCommerce operations in this Omni-Chanel environment.
Not only have DAI, a Dematic company been immersed in eCommerce from its outset through the delivery of Matflo fulfilment software solutions to the industry’s trailblazers, we are also leaders in omni-channel fulfilment solutions. Handling both store replenishment and eCommerce fulfilment places specialist demands on the WMS. Matflo WMS delivers niche functionality to enable efficient omni-channel fulfilment. This includes:
Our typical solutions within this industry are based on the following products:
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